Voted Best Company for Travel Insurance 7 years in a row by the British Travel Awards
Most reviewed travel insurance provider with 312,456 reviews
Defaqto 5 star rated Travel Insurance Comprehensive and Signature cover
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Chat opening hours: Mon-Fri 8:30am to 6pm , Sat 9am to 5pm , Sun closed ,
Alternatively, you can give us a call. You may be charged a £15 fee for making a change to your policy over the phone. You can make changes without additional charge by logging into My Staysure.
Call Us 03330 144512
Opening hours: Mon–Fri 8:30am to 8pm , Sat 9am to 5:30pm , Sun 10am to 4pm ,
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Choose a travel insurance policy that covers you for COVID-19. With up to unlimited medical expenses and generous cancellation cover, you can travel with confidence.
Find out more below and when you’re ready, get your quote today.
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- Introduction
- Why Staysure?
- My Staysure
- What's covered?
- Optional Extras
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- Related Documents
What’s covered with COVID-19 holiday insurance?
Holidays are back, and we’ve got your back with award-winning travel insurance that includes COVID cover as standard.
All new single trip and annual travel insurance policies with us include COVID-19 cover at no extra cost. We even cover most pre-existing medical conditions, and there’s no upper age limit.
So, you can enjoy your holiday with peace of mind.
Cancellation cover before you go
Cancellation cover protects you:
- If you have COVID-19 within 14 days of travelling*
- If you can’t complete your vaccine course due to other illnesses, or you have an allergic reaction to the vaccine that would stop you travelling
- If your travelling companion(s), people you live with, or people you’re staying with on holiday are diagnosed with COVID-19 within 14 days of travel**
- If you’re denied boarding with a positive test for COVID-19 or have a confirmed temperature above 38 degrees Celsius
- If there is a hospitalisation or death of a close relative or member of your household from COVID-19
Cover during your holiday
- Emergency medical expenses cover when abroad^
- Repatriation cover to help you get back home^
- Cover for additional accommodation and transport, if deemed necessary by our medical officer
- Additional daily benefit if you are ordered to self-isolate in your holiday accommodation if you have COVID-19
- Cover for cutting your trip short after hospitalisation or death of a close relative or member of your household from COVID-19
You can be covered for COVID as long as you’ve declared your pre-existing medical conditions and have had your recommended COVID-19 vaccinations.
Making a change to your policy
Change the dates of your holiday, your destination, or update your medical details at a time that suits you – all without the admin fees. Simply log into your My Staysure account.
Find out more about how we can help if your trip is affected by coronavirus.
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Why Choose Staysure?
Emergency medical cover abroad for COVID-19
Easy to access and amend your policy online
We’ve given over 10m people peace of mind
Data covers Jan 2005 - Jan 2023
Generous cancellation cover up to £10,000
"Without Staysure, we would’ve lost so many precious memories as a family..."
Watch Melissa's story and see how we help our customers
Get cover for most pre-existing medical conditions
A condition you live with everyday shouldn’t get in the way of that holiday you deserve.
Telling us about your pre-existing condition when you take out your policy means you may be covered for any claims related to it.
With specialist medical travel insurance, you can kick back and relax, knowing you’ll be covered for the unexpected.
Policies that suit your needs
- 24 hour medical emergency helpline
- Easy to access and update your policy online
- Up to unlimited medical emergency expenses
- Up to £10,000 cancellation cover
What's Covered?
| Basic | |
|---|---|
| Medical emergencies and repatriation | Up to £5m |
| Cancellation | Up to £500 |
| Cutting your holiday short | Up to £500 |
| Baggage | Up to £300 |
| Travel delay | Up to £300 |
| Money and passport | Up to £300 |
| COVID-19 | |
| Excess | £129 |
| Comprehensive | |
|---|---|
| Medical emergencies and repatriation | Unlimited |
| Cancellation | Up to £5k |
| Cutting your holiday short | Up to £5k |
| Baggage | Up to £2.5k |
| Travel delay | Up to £1.5k |
| Money and passport | Up to £500 |
| COVID-19 | |
| Excess | £99 |
| Signature | |
|---|---|
| Medical emergencies and repatriation | Unlimited |
| Cancellation | Up to £10k |
| Cutting your holiday short | Up to £10k |
| Baggage | Up to £5k |
| Travel delay | Up to £1.5k |
| Money and passport | Up to £500 |
| COVID-19 | |
| Excess | £0 |
| Basic | Comprehensive | Signature | |
|---|---|---|---|
| Medical emergencies and repatriation | Up to £5m | Unlimited | Unlimited |
| Cancellation | Up to £500 | Up to £5k | Up to £10k |
| Cutting your holiday short | Up to £500 | Up to £5k | Up to £10k |
| Baggage | Up to £300 | Up to £2.5k | Up to £5k |
| Travel delay | Up to £300 | Up to £1.5k | Up to £1.5k |
| Money and passport | Up to £300 | Up to £500 | Up to £500 |
| COVID-19 | |||
| Excess | £129 | £99 | £0 |
These are just a few of the things our policy covers. For the ins and the outs, take a look at our policy wording.
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Optional extras
Cruise Plus Cover
- Add cover to your Comprehensive or Signature policy
Off on a cruise? This covers extras like not being able to dock at a scheduled port due to bad weather and cabin confinement.
Excess Waiver
- Cover included on a Signature policy
- Add cover to your Comprehensive policy
Add Excess Waiver to your policy and there’s no excess to pay for any claims you make. This can’t be added retrospectively and does not apply to Gadget cover or Car Hire Excess Waiver.
Gadget Cover
- Cover included on a Signature policy
- Add cover to your Comprehensive policy
Protect your gadgets (phones, tablets, cameras, e-readers, etc.) for up to £2,000 per person when you’re on holiday. Cover against accidental loss, damage, theft, and unauthorised usage.
Winter Sports
- Cover included on Comprehensive and Signature Annual policies
- Add cover to your Comprehensive or Signature Single Trip policy
Cover for winter sports holidays. Cover your ski equipment against accidental damage or loss, and claim back the costs of any unused ski passes. Plus compensation for piste closures and avalanches.
by Edwards
"Have used Staysure Travel Insurance for a few years. Have always found the staff friendly, helpful and courteous whether discussing a renewal or dealing with a claim. Would definitely recommend."
by Heather Myco*ck
"Easy to renew and reduce my cover as I’m travelling less this year. I have 3 long term chronic conditions well controlled by tablets and I consider myself well and active. I am happy with the price too."
by Chrissy
"Having used Staysure Insurance before they were my first choice when booking another trip. Very happy with the cover provided and how easy the website is to navigate. Would highly recommend."
People also asked
What am I not covered for with COVID-19 holiday insurance? 
- Not wanting to travel
- Buying a policy after receiving a positive COVID-19 test result or waiting for a result when your trip starts within 14 days
- The cost of any COVID-19 tests or results that might be needed to travel
- Your GP or medical practitioner advising you not to travel due to existing health conditions
Do I need to declare medical conditions on my travel insurance?
While you can’t yet declare COVID-19 as a pre-existing condition, it’s important to let us know about any other pre-existing medical conditions you may have. Don’t worry, you can still be covered for cancellation and medical expenses if you develop coronavirus at home or abroad.
You can declare your conditions through our online medical screening process, which is a straightforward set of questions for us to understand how your medical conditions affect you. Or, you can complete the medical screening over the phone. Find out what you need to declare on your travel insurance.
Covering your conditions will help you to avoid large medical bills if you need treatment abroad - including treatment for COVID-19. Failure to declare any pre-existing medical conditions may affect the validity of your policy if you need to claim.
Which destinations can I get covered for?
You should be covered to visit most destinations across the globe, as long as the country you’ve chosen is safe to visit.
To check if your destination is safe to visit, take a look at the FCDO’s advice.
If you travelled against the FCDO’s advice, your policy would become invalid and wouldn’t cover you if you needed to claim. Even if advice changes while you’re on holiday, you won’t be covered if your destination was listed as unsafe when you travelled.
Does travel insurance cover children for COVID-19?
The same level of cover applies for both adults and children with our travel insurance policies.
Each named person over five years old must have had all vaccinations offered to them to be covered for COVID-19 related claims. This includes any booster vaccinations.
Your child may also be covered if they can’t have the vaccine due to a medical exemption.
What happens if I or someone I'm travelling with gets COVID-19 before I travel?
If you or someone you are travelling with gets COVID-19 contact your travel provider to see if you can change the dates of your holiday.
If you can rearrange your holiday, you’ll need to update your travel insurance policy with the new travel dates^^. Log in to your My Staysure account to do this yourself online, or contact us.
If you have had a positive test result within 14 days of travel and you are not able to rearrange your trip, you may be able to make a claim on your travel insurance policy*.
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Related Documents
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Claims
If you need to make a claim, we'll make it as easy and stress-free as possible.
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* Subject to medical certification / test result. No cover if symptoms or diagnosis occurred prior to your policy purchase.
** No cover if your relative was already hospitalised before you left on your trip.
^ Cover only applies for newly diagnosed cases while travelling.
^^An admin fee of £15 may apply if you call us to amend your policy. There is no charge to make changes to your policy through My Staysure.
