Peloton Guide Stuck Installing Update (2024)

FAQs

Peloton Guide Stuck Installing Update? ›

GUIDE TROUBLESHOOTING

If your new Peloton bike is stuck on “updating”, you can try restarting the device by unplugging it from the wall, waiting five seconds, then plugging it back in again and turning it on as usual. You can also check if your home network connection is functioning properly.

Confirm that the outlet has power by using another device in the outlet. Ensure the power cable is securely plugged into the back of the Peloton Guide and power outlet. If the issue persists, power cycle the Peloton Guide by disconnecting the power cable directly from the outlet.

Tap the WiFi icon on the top right corner of your touchscreen and select Device Settings from the dropdown menu. From the menu, select Apps. Tap the Peloton App from the list of applications. Tap the three (3) dots in the upper right corner and select Uninstall Updates.

Once in your home, the delivery technician will need 15 to 30 minutes to complete the assembly of your Bike. Read on for more information about your Bike's in-home delivery and setup. Congratulations on completing your order – we can't wait to welcome you on the Leaderboard soon!

Tap the WiFi icon on the top right of your HD Touchscreen and select "Settings" from the dropdown menu. From the new menu, select "Apps." Tap the Peloton App from the list of applications. "Force Stop" the application, then select "Storage", then "Clear Cache."

Note: By default, after 15 minutes of inactivity, the Peloton Guide will automatically enter a sleep mode. This default setting can be changed through Settings > Screen > Auto-Sleep > Select a time. To wake up the Guide, you can press any two buttons on your Peloton Guide remote.

Peloton is always looking for ways to improve our products and features. One of the ways that we make these new features available to you is through software updates that we push to your devices.

Enhance your 12-month limited warranty with 48 months of total coverage and added benefits that start on day one.

If your Guide appears stuck on an update, please wait 30 minutes. Most issues will resolve themselves in a 30-minute timeframe. If the Guide is still stuck on an update after 30 minutes, please check the following: Ensure your Wi-Fi network is not experiencing any issues.

What do you do if Peloton isn't responding? ›

Restart: Sometimes, when a device is experiencing issues, the best and quickest way to resolve the issue is by restarting or factory resetting the device. The Restart tool provides a simple way to do both. Restart Touchscreen: This simply turns your touchscreen off and back on.

Factory resetting your Peloton Product will not erase your personal data, but it will return your touchscreen to factory settings upon restarting and require you to reactivate your product using the activation key. Peloton is always looking for ways to improve our products and features.

The easiest way to verify that your Peloton is updated to the latest and greatest software is to verify in the Settings section of the touchscreen. Here's how to send a diagnostic report or screen capture to Peloton.

Tap the WiFi icon on the top right of your HD Touchscreen and select "Settings" from the dropdown menu. From the new menu, select "Apps." Tap the Peloton App from the list of applications. "Force Stop" the application, then select "Storage", then "Clear Cache."

Check the power connections.

Ensure the power cord is correctly inserted into the wall socket and fully inserted into the adapter. Check the connection at the base of the Peloton Bike (image 1.3). If the green light on the power adapter does not power on (image 1.2), try connecting to a new outlet.