AT&T 'working urgently' as more than 70,000 customers lose service (2024)

AT&T have said they 'working urgently' to restore network outages that is affecting over 70,000 of their customers.

AT&T, Verizon and T-Mobile users reported early Thursday that they are having network issues nationwide and inCanada.

According to DownDetector, over 70,000 customers are now reporting outages on the AT&T network. The cause of the problem has not been revealed.

In a statement, the company said: 'Some of our customers are experiencing wireless service interruptions this morning.

'We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored.'

The spike in the outages occurred around 4am Eastern time and also effected some customers with Verizon, T-Mobile and UScellular.

The largest number of issues was reported by AT&T users, which spiked at 31,931 reports at 4:30am before again jumping just before 7:15am to over 51,000.

According to DownDetector, the number of outages reported climbed to over 70,000 just after 7AM on Thursday

Service disruptions have been reported across the country, with outages first occurring around 4am eastern time

The major cellphone companies have yet make any statement regarding the outages

Just after 11am, AT&T said that they had managed to restore three-quarters of their network, with teams 'working as quickly as possible'.

Shortly after 3pm EST, AT&T confirmed they had restored connection to all of those effected.

The network added: 'We sincerely apologize to them. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future.'

The issue had left AT&TiPhoneusers stuck in SOS mode, meaning that users can only make calls to emergency services.

Cricket, which is also part of AT&T, reported having 11,000 users down, while 2,800 Verizon customers are experiencing outages, with a further 1,000 T-Mobile users reportedly also being affected.

Service disruptions were reported in New York, Boston, Washington, Montreal,Honolulu, Atlanta, Houston, Dallas,Los Angeles, Seattle and San Francisco.

Millions of iPhone users have been hit with an outage across the US that is leaving devices on SOS mode

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The carrier has more than 240 million subscribers, the country's largest.

On their website, AT&T have also said they are 'experiencing long hold times' and have apologized for the inconvenience.

Nationwide, 911 operators have warned that the outage has impacted their ability to take calls.

San Francisco Fire Department issued a statement saying they had been made aware of the issue and urged citizens to use try calling from a landline.

The department added: 'If that is not an option then please try to get ahold of a friend or family member who is a customer of a different carrier and ask them to call 911 on your behalf.'

While Flagler County Sheriff's Office in Florida said they had been unable to receive calls, but text messages to 911 were being picked up.

The major cellphone companies have yet make any statement regarding the outages. It's not clear what the caused of the problem.

Despite this, AT&T agents have been responding to tweets from angered users over their lake of connectivity.

Other smaller providers including Boost Mobile, Consumer Cellular and Straight Talk also reported similar outages.

WSB-TVin Atlanta reports that this is the second time in a week that the region's Verizon customers have experienced an outage.

San Francisco Fire Department issued a statement saying they had been made aware of the issue and urged citizens to use try calling from a landline

Flagler County Sheriff's Office in Florida shared a statement saying they had been unable to receive calls but text messages to 911 were being picked up

In Erie, Pennsylvania , local 911 operators confirmed the outage saying that it had impacted connections, reports YourErie

In Orlando, the city's Fox-affiliate confirmed that its reporters in the field were having trouble making contact.

While in Tampa, some users toldWFLA that their phone service went out as early as 2am.

Customers in New Orleans reported that while calling was impossible, texting appeared to be working.

On social media, customers raged at the company over the lack of service.

One user posted: 'AT&T is literally one of the most expensive phone companies,& y’all have the audacity to have a service outage for hours with zero updates being given to your customers? Fix it & fix it now.'

A spokesperson for T-Mobile told DailyMail.com: 'We did not experience an outage. Our network is operating normally.

'Down Detector is likely reflecting challenges our customers were having attempting to connect to users on other networks.'

While a Verizon spokesperson said: 'Verizon's network is operating normally.

'Some customers experienced issues this morning when calling or texting with customers served by another carrier. We are continuing to monitor the situation.'

AT&T 'working urgently' as more than 70,000 customers lose service (2024)

FAQs

AT&T 'working urgently' as more than 70,000 customers lose service? ›

By 8 a.m., there were more than 70,000 outage reports. The number of outages dropped by noon to around 12,000. AT&T said signal was fully restored by 2:30 p.m. The Downdetector website showed about 2,700 reported outages still at that same time. “We have restored wireless service to all our affected customers.

Will AT&T refund customers for outage? ›

A note on the company's website said that reimbursem*nt will be a $5 credit per account to your AT&T Wireless account. The offer does not apply to AT&T Business, AT&T Prepaid or Cricket.

Was the AT&T outage caused by hackers? ›

Was the AT&T outage a cyberattack? According to a statement posted by AT&T Thursday evening, the network outage was not the result of a cyberattack.

What caused the AT&T blackout? ›

The massive cellphone outage that affected more than 1.7 million customers and disrupted 911 services in several states was not caused by a cyberattack but by an error made while AT&T was expanding its network, the company said late Thursday.

Is AT&T compensation for outage? ›

The outage affected tens of thousands of customers in cities across the country whose phones lost signal overnight. AT&T is reimbursing customers affected by a massive nationwide cellular outage with an $5 credit, which the company expects to apply automatically in the next one or two billing cycles.

How much credit is AT&T giving for outage? ›

One $5 credit per account on your AT&T WirelessSM account. Bill credits will typically be applied within 2 bill cycles.

Why did AT&T lose service? ›

The outage knocked out cellphone service for thousands of its users across the U.S. starting early Thursday before it was restored. AT&T blamed the incident on an error in coding, without elaborating.

Has AT&T been compromised? ›

AT&T has notified US state authorities and regulators about its recent (or not) data breach, saying 51,226,382 people were affected. For those that have missed the story so far: Back in 2021, a hacker named Shiny Hunters claimed to have breached AT&T.

Why is AT&T Internet so unstable? ›

Too many devices connect to your network, exceeding the number stated in your internet plans. Your modem/router cannot support the speed you expect to receive. Devices connected are too far away from your AT&T router, making it difficult to have a stable connection.

Is AT&T phasing out? ›

AT&T says outdated technologies need to go as it seeks to end certain service obligations for traditional landlines in parts of California.

What is the root cause of AT&T outage? ›

Here, we delve into the reasons behind the AT&T outage, based on the company's statements and expert analyses. AT&T was quick to address the public's concerns, stating that the outage was not the result of a cyberattack but rather an error in coding. This issue arose as the company was working on expanding its network.

Was AT&T broken up? ›

The breakup of the Bell System resulted in the creation of seven independent companies that were formed from the original twenty-two AT&T-controlled members of the System. On January 1, 1984, these companies were NYNEX, Pacific Telesis, Ameritech, Bell Atlantic, Southwestern Bell Corporation, BellSouth, and US West.

Is AT&T applying credit to accounts for the outage? ›

"We understand [the outage] may have impacted their ability to connect with family, friends, and others," AT&T said in its statement. "To help make it right, we're reaching out to potentially impacted customers and we're proactively applying a credit to their accounts." Here's what to know.

Will AT&T give me a refund? ›

How you get your refund depends on whether your account is active or canceled. Active accounts: If you have a credit balance on your AT&T account because of an overpayment, we'll apply the credit to your next bill unless you contact us and request a refund. Call 800.288.

How much is AT&T reimbursing customers? ›

The company said in a statement posted on its website that it will reach out to potentially impacted customers and automatically apply a $5 credit to each account—the estimated average cost of a full day of service. The credits will typically be applied within two bill cycles. AT&T Wireless customers are eligible.

What is the $5 dollar compensation for AT&T? ›

The company announced that to compensate for the disruption, it would credit impacted customers $5 each. It said that amount was "the average cost of a full day of service," and that the credit would appear in one to two business cycles. AT&T's estimate of the cost of a full day of service isn't too far off.

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